Apollo Motorhome Holidays New Zealand

- Vehicle rental with unlimited kilometres
- Standard insurance with NZ$ 5 million amount insured
- Comprehensive insurance with an excess of NZ$ 5,000 / NZ$ 7,500 per incident
- 15% GST on prepaid items
- Additional driver fee
- Vehicle equipment incl. kitchen kit and personal kits
- Free 24-hour emergency assistance helpline

Post-hire cleaning costs:
The interior of the vehicle is expected to be in a clean state at drop-off time, otherwise fees of up to NZ$ 200 will be charged. The toilet and waste water tank must be emptied prior to the return of the vehicle and all fuel tanks (i.e. petrol, diesel and gas) need to be full, otherwise a further fee of NZ$ 150 will be charged. All vehicles must be completely free of mud. Smoking is not permitted in any of the vehicles or a cleaning & deodorising process will be necessary at a fee of up to NZ$ 300.

This option can only be booked in advance, is charged for a maximum of 50 rental days and cannot be purchased on arrival. There are no long-hire discounts off this supplement. In addition to the provisions included in the standard rental rates, the All-Inclusive option includes:

- VIP Cover Liability Reduction 2 insurance supplement which reduces your excess to NIL for insured damages
- First LP Gas fill
- Camping chairs and camping table
- 3 sets of toilet chemicals
- Baby/Child and/or Booster seats (on request and pending availability)
- Snow chains (on request and pending availability)
- Cover of unlimited windscreen and tyre damages as well as underbody and overhead damages

Mandatory due to Covid-19 guidelines!
Please use the internet link below which enables you to complete your online pre-registration in advance. This form allows you to complete all necessary details such as booking number, name etc. for Apollo so that they can prepare your rental agreement in advance of your arrival and have it ready for you to sign as soon as you arrive to pick up your vehicle.

https://preregistration.apollocamper.com/

A 5% discount applies for all rentals that are booked at least 180 days prior to pick-up.
This offer is only valid with the standard rates and does not apply to the All-Inclusive surcharge. The early booker special can be combined with the long-hire discount.

5% off the daily rental rates for hires of 21 days and more.
The discount does not apply to the All Inclusive surcharge but to the standard rates only.

The following conditions apply to multiple rentals:
- For consecutive rentals whether in the United States of America, Australia, New Zealand with Apollo, Cheapa Campa or Star RV and in Canada with CanaDream as well as in Ireland/UK with Bunk Campers the All-Inclusive option and the excess reduction insurance options are still calculated individually, i.e. rental by rental in each country.
- The long-hire discount applies to the total number of rental days
- Travel is within a 3 months period and needs to be booked together
- The payments made for the All-Inclusive option (can be booked in advance) and the excess reduction insurance options (available on pick-up) are still calculated individually, i.e. rental by rental.
- If you drop off one vehicle and pick up another on the same day, this day will still be calculated for each separate rental.
- The cheaper long-hire discount is deducted from the total price. 
- The respective minimum hire period applies for each individual rental period.
- The one-way fee in New Zealand is charged for each individual rental such as location surcharges.

One rental day corresponds to one calendar day, regardless of what time you pick up or drop off your vehicle. The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 7th day. Every rental day from the 8th day on are counted as a new booking and the flex rate that applies for the 8th day will be used from then on. The flex rate that applies for the 15th rental day will be used from then, etc.

To find out which flex rate is currently valid for the vehicle you are interested in, just click for a price calculation for the desired rental duration and the lowest available price will be applied. The flex rate is calculated by the rental company on the basis of supply and demand and is adjusted every Friday.

For changes to flex rate bookings the following applies:
The booking is calculated by using either the original flex rate or the flex rate at the time of the booking change, depending on which rate is higher. The following situations are classified as booking alterations.
- Change of pick-up or drop-off date
- Change of pick-up or drop-off location (depot)
- Change of vehicle category
- Name change
- Change of flex rates and introduction of special offers afterwards

If you decide to extend your hire by 2 days and this is approved (a change of drop-off date, not location or vehicle) the additional rental days will be charged according to the flex rate that applied when the booking was originally made. From 3 days or more the normal rules regarding changes apply as outlined above.

If a change is made to your booking within 14 days of the pick-up date no rental days will be refunded if the hire is shortened. All rental days will be charged as originally booked.

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked, no refunds will be provided. There are also no refunds for rental date changes or if the rental duration is shortened within 14 days of the pick-up date.

- Petrol or diesel
- Propane gas
- One-way fees
- Additional insurance options available at pick-up
- Camping table and camping chairs
- Baby/Child or Booster seats
- Snow chains
- Road User Charge Recovery Fee
- Any taxes that apply to items/services purchased at pick-up locally

- Petrol/diesel
- Propane gas (except for first fill)
- One-way fees
- Road User Charge Recovery Fee
- Any taxes that apply to items/services paid for at pick-up locally

One-way rentals are available between all New Zealand depots and in all vehicle categories if requested in advance with your booking. Therefore a one-way fee of NZ$ 150 applies which is payable locally.
For multiple hires within one holiday period, the cheaper long-hire discount applies off the standard rates for all rental days but the one-way fee is still charged separately on a per-rental basis.

Apollo offers supplementary Roadside Assistance, which can be purchased at pick-up at NZ$ 4 per rental day (max. NZ$ 100 per hire). It includes:
- Opening vehicle on lock out
- Lost key replacement up to NZ$ 120
- Emergency towing (first 25 km included)
- Jump start
- Flat tyre change using spare located in vehicle
- On scene fuel delivery (up to 20 litres)
- Call out costs up to NZ$ 220

Apollo also offers Windscreen and Tyre Protection Plus Extended Roadside Assistance (WAP) at NZ$ 7 per day (max. NZ$ 175 per hire) which covers damage to 1 windscreen and 2 tyres in additon to the inclusions mentioned above.

Please note that basic Roadside Assistance is always included in your rental package. In case of a breakdown, you will receive assistance even if you do not buy supplementary Roadside Assistance. However, the extra services listed above are only available if you purchase supplementary Roadside Assistance coverage and will incur at minimum a NZ$ 100 call-out fee with the standard program.

Children up to the age of 7 or weighing 26 kg or less are legally required to be seated in a baby/child or booster seat in New Zealand. These seats are available for rent per seat/rental If you require a baby or booster seat, please let us know the child's age and weight when you book. If you book the All-Inclusive option with us, these seats are included in the price. For important information on this subject please refer to the section Equipment & Extras.

In any amount you pay us the local GST tax is always included. The only exception is the Road User Charge Recovery Fee, which is payable locally.The cost for this is as follows (per 100 kilometres driven):

- Hitop / Endeavour Campervan: NIL
- Euro Tourer: NZ$ 7.60
- Euro Camper / Euro Deluxe: NZ$ 8.02

For any amounts payable locally, the GST tax of NZ$ 15% is charged on top of the price.
We have sought to provide this information as accurately as possible. However, we cannot accept responsibility for any changes such as new additional fees charged by the rental company at pick-up time or sudden local tax increases that may be made by the New Zealand government.

The standard insurance with insurance cover up to NZ$ 5 million and the comprehensive insurance with an excess of NZ$ 5,000 per incident for the Hitop and Endeavour Campervan / NZ$ 7,500 per incident for all other vehicles are included in the rental rates. This provides cover for damage to the rental vehicle or to third-party property. The renter and passengers are not insured for bodily damage to themselves as there is no passenger insurance provided by Apollo.

The renter's excess that comes with the comprehensive insurance is NZ$ 5,000 or NZ$ 7,500 per incident for any property damage incurred by a third party or the rental vehicle, regardless of how the damage occurs or who causes it, which includes accidents that are no fault of the renter.

Exceptions: For a list of uninsured incidents please refer to 'Insurance Exclusions' below.

In New Zealand, third-party insurance is not compulsory. Therefore, in the event of an accident involving an uninsured driver or if a third party flees the scene of an accident the renter will be liable up to the level of the excess even if he/she is not at fault.

You can reduce or eliminate the excess as follows.
- You can book the All-Inclusive option with us in advance, which includes the full VIP Cover Liability Reduction Option 2 with NIL excess
- You can select one of the additional insurance options with Apollo locally:

**The amount of the excess/deposit of NZ$ 5,000 is valid for vehicle types Hitop and Endeavour, the amount of NZ$ 7,500 for all other vehicles.

The respective excess is payable for any damage to the rental vehicle, to third party property, in the event of theft, fire, break-ins, vandalism as well as loss of revenue incurred by Apollo if the vehicle is unable to be rented out due to necessary repairs.

*Tyre damage or damage to the windscreen will need to be paid by the renter in full unless the 'Liability Reduction Option 2' or the All-Inclusive option has been purchased. With Option 2 (VIP Cover) 1 windscreen and 2 tyre repairs are covered, but any further costs beyond that (e.g. 3rd spare wheel) are not covered and need to be paid by the renter. Regardless of any additional insurance option the renter is responsible for any damages to the awning of the vehicle. Undercarriage and overhead damage is only covered if you book the All Inclusive Option with Motorhome Bookers.

With the All Inclusive Option booked in advance with Motorhome Bookers, unlimited windscreen and tyre damages as well as undercarriage and overhead damages are covered as well as damages caused by single vehicle rollover. 

There is no insurance cover whatsover if the vehicle is wilfully damaged, damaged due to negligence on the part of the rental party or due to illegal activities or forbidden activities as per the rental agreement. Please refer to the section 'Insurance Exclusions' below for further details.

With the standard insurance the deposit (which covers the amount of the excess) is deducted from a credit card (Visa, Mastercard, American Express and Diners Club are accepted) at pick-up time. Pre-paid credit cards, travellers cheques or cash will not be accepted.

The credit card holder must be present to sign for this and he/she is responsible for any damage to the rental vehicle. The deposit can also only be provide by the renter and not split several ways between members of the travelling party.

If you take Liability Reduction Option 1 (The Middle Road), the deposit of NZ$ 2,500 will be deducted from your credit card. If you choose the Liability Reduction Option 2 (The High Road) at pick-up time or you purchase the All-Inclusive Option with Motorhome Bookers in advance, the deposit of NZ$ 250 will be authorized.

NOTE: Please ensure that you have sufficient funds on your credit card before departure.

If the vehicle is returned without damage or third party incident the full amount of the deposit will be reimbursed. The refund can take up to 14 working days. Any changes in foreign exchange rates or fees are borne by the renter. All credit card deductions are made in New Zealand Dollars. Neither the rental company nor the tour operator is liable to make up any differences that occur between the cost of a deducted deposit and the reimbursement which result from foreign exchange fluctuations or external fees.

The deposit will be reimbursed in full as long as the vehicle is returned in the same condition in which it was collected and with full petrol/diesel and gas tanks. The rental company reserves the right to charge a cleaning fee if the interior of the vehicle is excessively dirty at drop-off. The toilet and waste water tank must be completely empty, otherwise a further fee will be charged. Please refer to the section 'Miscellaneous' / 'Post-hire Cleaning' for further details.

In the event of damage to the rented vehicle or to property of a third party a new deposit will be taken in order to cover any further separate incidents of damage. 

If an accident occurs the excess (in the form of the deposit provided at pick-up time) is banked in the first instance regardless of who is at fault and is owed to the rental company by the renter even if the damage was not caused by you and is refunded as soon as the rental company receives a payment from a third party. This can of course take some time.

In New Zealand third party liability insurance is not compulsory. If you have an accident with an uninsured driver or the other person flees the scene of the accident you will be liable for the sum of the excess. The excess applicable for the insurance options mentioned above applies to each individual incident and not on a per-rental basis. If a second accident occurs, a further deposit of the same total will be payable.

All insurance cover is null and void if the terms of the Apollo New Zealand rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance. Any damage resulting from a violation of traffic regulations is also not covered by insurance.

Any damage caused by water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in case of vehicle submersion, the vehicle being stranded in water, or resulting from driving on causeways or beach driving

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuable items in the vehicle.

In the cases listed below the renter is fully liable for damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:
- Vehicle submersion or the vehicle being stranded in a water area
- Saltwater-related damage
- Damage resulting from creek or river crossings, driving on causeways or beach driving
- Recovery cost of the vehicle if it is bogged
- Damage caused whilst the vehicle is being transported over water
- Activities that breach the rental agreement conditions or are against the law, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages). Here, the renter is liable for the full amount of damage caused either to the rented vehicle or to the property of a third party involved.
- Damage caused by the use of the wrong fuel or if water or oil, etc are not topped up to minimum required levels (causing overheating, frost damage, etc) or where warning signals in the vehicle are ignored
- Costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence.
- Any costs associated with with losing the fuel, oil or water caps and items in the convenience kits
- Any costs associated with damage or accidents caused by falling asleep whilst driving
- Repairs and towing costs that are incurred because of driving on unpermitted roads or in forbidden areas
- Costs for vehicle keys that have either been lost or locked in the vehicle
- Damage caused by the use of snow chains
- If anyone who is not registered in the rental agreement drives the car
- Personal property that is damaged in an accident or is either stolen or damaged during theft is also not insured.
- Wilful damage or damage caused by negligence

The following incidents are payable by the renter separate to the insurance, unless you purchase an 'Additional insurance option' or the All-Inclusive option (see table above):
- Glass damage including unlimited windscreen, headlights, other glass
- Damage to tyres or wheels
- Damage to the undercarriage and overhead
- Damage caused by single vehicle roll over

Whilst we appreciate accidents may occur, there are also clearly cases of driver negligence where any insurance coverage is voided. This would include incidents where the driver is found to be in breach of the law in terms of speed, alcohol, drugs, or is found by the police or investigating authority to have been driving in a dangerous or negligent manner. In all such instances, Apollo reserves the right to pursue full recovery from the renter.

Important note: Although the vehicles are equipped with an awning for resale (partially - only New Zealand), the use of it is not possible and strictly prohibited.

All credit card payments that you make locally at the rental company depot are made in New Zealand Dollars.

All payments made by credit card - e.g. if you purchase any optional extras at pick-up time, the following surcharges will incur:
- Visa/Mastercard: 3.1%
- American Express/Diners Club: 5.4%
These fees are non-refundable.

Neither the rental company nor the tour operator is liable to pay any cost differences that occur between the cost of the deducted deposit and the reimbursement as a result of foreign exchange fluctuations or external fees.

Where speeding tickets and toll way or parking fines and/or accidents (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended that you obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

A current and full motor vehicle driver licence is required to be shown at pick-up and all drivers need to be present. If the driver licence is not in English then an accredited English translation or an International Driver Permit is required. Digital Driver licences are not accepted!

Every driver is required to have held a valid and full driving licence for at least 2 years prior to the pick-up date. The driving licence must be valid for the whole length of the rental.

Note: UK driver licences that have had approved extensions by the UK DVLA (Driver and Vehicle Licencing Agency) can still travel for up to 11 months past the licence expiry. This extension only applies to full GB driving licence holders. It does not apply to provisional driving licence entitlement.

The minimum age for the renter and other registered drivers is 21 years. All drivers are required to have held a full and valid driving licence for at least 2 years and to be present at pick-up time. All drivers have to be registered in the rental agreement.

Additional drivers can be registered at the time of vehicle collection at no extra cost. Anyone wanting to drive the motorhome must have their details entered in the rental agreement.

To be allowed to collect your vehicle you are required to present a valid driving licence, credit card, your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

- 5 days
- 7 days for one-way rentals
- 14 days for rentals with pick-up between 18 Dec 22 and 02 Jan 23
Minimum rental periods are subject to change during other peak periods.

Any rental that consists of 4 or more vehicles travelling together is considered a group booking and has to be requested with Apollo in advance. Please contact us directly if you wish to book more than 3 vehicles for the same time period. 

The vehicle equipment is included in the standard rental rates and consists of:
-General equipment: Pegs, dustpan/brush, bucket, broom, matches, dishwashing detergent, toilet roll and toilet chemicals, water hose, gas cylinder, fire extinguisher
-Kitchen equipment: Plates, bowls and cups, glasses, cutlery and cooking utensils, bottle/can opener, pots and pans, chopping board, kettle, toaster and tea towel
-Linen and bedding (per person): Pillow, pillowcase, sheet, towel, blanket

A First-Aid kit is provided in every Apollo vehicle. If the seal is opened and you use it the kit becomes your property and NZ$ 50 will be charged for it at drop-off.

Important note: Although the vehicles are equipped with an awning for resale (partially - only New Zealand), the use of it is not possible and strictly prohibited.

The following optional extras are not included in the standard rental rates and can be rented (pending availability). It is recommended that you reserve these items in advance with your booking:
- Camping table:  per rental
- Camping chair:  per person/per rental
- Camp Chair & Table Bundle (6 chairs & 1 table):  per rental
- Camp Chair & Table Bundle (2 chairs & 1 table):  per rental
- Snow chains: NZ$ 50 per hire (must be reserved in advance)
- Heater/fan: per rental
- Toilet chemicals: NZ$ 2.50 each
- Baby/Child and Booster seats: per seat/rental (must be reserved in advance)
- Drop & Go Service*: per rental
- Toll Package: NZ$ 19 per rental (Credit of NZ$ 30 when travelling through toll ways)

*Drop & Go Service: Bookable and payable locally for clients who want a quicker vehicle return and do not want to clean the vehicle. This service includes: interior and exterior cleaning of the vehicle, emptying of garbage and fridge, conversion of beds to dinettes. Please note that the toilets and waste water tanks must nevertheless be emptied.

A full tank of LP Gas is not included in the standard rental rate. At the beginning of the rental period all vehicles are provided with a full gas cylinder. The rental company charges the following amounts at this time:

- NZ$ 25 for Hitop, Endeavour and Euro Tourer
- NZ$ 35 for all other Campervans
The gas cylinder can then be returned empty when you drop off the vehicle.

Baby/Child and booster seats are compulsory in New Zealand for children up to 7 years of age or weighing up to 26 kg. Only Apollo's 4-berth and 6-berth motorhomes allow for child seats or booster seats. Baby/Child seats for children between 6 months and 4 years old and Booster seats for children aged between 4 - 7 years and/or 14 - 26 kg in weight are available to rent per seat/rental. If you book the All-Inclusive Option with us the seats are included in the price (pending availability).

If required, please provide us with the age(s) and weight(s) of your child(ren) when you make your booking so that we can book the appropriate seat for your children. These seats must be booked in advance.

Booster seats are required to be fastened in the living area only - never in the driver's area. They can only be fastened to seats with in turn are attached directly to the vehicle chassis. Fastening one of these seats to the shell of the vehicle (as is normally the case with the middle seats in the driver's area) is not permitted. Some Baby/Child and Booster seats are not permitted in these motorhomes (e.g. certain European child seats) because they do not come with the appropriate anchor point.

Baby/Child and Booster seats can only be attached in the following models and as shown below:

NO Baby/Child or Booster seats can be fitted to the Hitop and Euro Tourer vehicles.
Endeavour, Euro Camper and Euro Deluxe: 2 Baby/Child seats or 2 Booster seats or 1 Baby/Child seat + 1 Booster seat

All vehicles are permitted only for use on sealed public roads and driveways. The only exceptions to this rule are those few roads that remain unsealed on the access routes to ski fields or approved roads - including those that are unsealed - leading to campground locations that are no longer than 5 km.

There is no insurance cover if you drive on unsealed terrain or in restricted regions and you will be fully liable for any damage incurred. The renter is liable for any damage that is incurred on such terrain or restricted roads or routes, including costs for breakdowns, towing or vehicle recovery and no insurance cover is provided in such cases whatsoever. The vehicle is also not allowed to come in contact with salt water, otherwise the insurance cover will also be null and void. 
If travelling to restricted areas without permission a penalty fee of NZ$ 300 may be charged on each occasion identified.

The vehicles are not permitted for use on:
Skippers Road (Queenstown), The Crown Range Road/ Cardrona Valley Road from Cardrona to Arrow Junction (Queenstown), Ninety Mile Beach (Northland), Wanaka Mt. Aspiring Road beyond exit to Treble Cone, The Forgotten Highway (State Highway 43 from Taumaranui to Stratford), roads north of Colville and Wakawau Township (Coromandel Peninsula).
If you drive to/in any of these areas, there will be no insurance cover and you will bear full liability for any costs incurred.

Apollo reserves the right to restrict vehicle movements in certain areas due to adverse road or weather conditions and the distance between nominated destinations in relation to the lenght of the rental period.

One-way rentals (= vehicle collection at depot 'A' and return at depot 'B') are allowed between both depots in New Zealand and for all vehicle categories if booked in advance. Please see the section 'Additional Costs' above for one-way fees.

Auckland, Christchurch.
Please find the detailed depot addresses in the section 'Rental Depots'.

All depots are open daily between 0800 to 1600hrs.
But they are closed on 15 Apr 22, 25 Dec 22 and 01 Jan 23.

You can pick up your vehicle at the booked depot at any time during the opening hours, but no later than 30 minutes prior to closing time.

You can only drop off your rental vehicle at the booked depot during opening hours, but no later than 30 minutes prior to closing time.

NOTE: If your return flight is at midday or earlier we recommend that you drop off your motorhome at the depot on the day before your flight and spend the night in a hotel (or similar).

If the vehicle is returned earlier than agreed no refund will be provided. 
If it is not returned to the agreed depot, at the agreed time the rental company will charge appropriate fees.

You can only extend the hire with prior approval from the rental company at the standard rates. This rate is normally higher than the Motorhome Bookers rates and is payable immediately locally by credit card (via the phone or at an Apollo rental depot), not at drop-off time.

If it is returned later than the agreed drop-off date without Apollo being made aware of the extension the renter will be charged at a higher rate for those days (double the daily rate and if the depot is not the agreed drop-off location further transportation fees will be charged). You can also only change the drop-off depot with prior approval from the rental company. Otherwise, one-way fees as well as additional surcharges of at least NZ$ 750 will apply.

If the vehicle is returned in a damaged or not in a clean state, if the toilet or waste water tanks are not emptied or the gas, petrol or diesel tank is not full Apollo will charge fees accordingly as well as processing fees. Please refer to the section 'Miscellaneous' / 'Post-hire Cleaning'.

The rental company does not offer a transfer.
Please arrange your own way from/to the airport to/from the rental depots in Auckland and Christchurch. 

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not availble for any reason. Any additional costs such as higher petrol costs or ferry crossings costs, etc will not be refunded. This does not enable the renter to cancel his/her booking and there is no ground for reimbursement. Even though all vehicles have similar equipment and designs small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We can not accept responsibility for any mistakes or human error in the provision of these details. This information on our website can be changed at any time without prior notice.

The rental company reserves the right to charge a fee of up to NZ$ 200 if the interior of any returned vehicle is extremely dirty. Toilets and waste water tanks (if the vehicle is equipped with these) must be completely emptied, petrol or diesel tanks must be full, otherwise a further fee of NZ$ 150 will be charged. All vehicles must be completely free of mud. Smoking is not permitted in any of the vehicles or a cleaning & deodorising process will be necessary at a fee of up to NZ$ 300.
The propane gas bottle (LPG) does not have to be full and can be brought back empty as long as the fee for this has already been paid. (see section 'Vehicle Equipment' / 'Extras' below). For any details on post-hire cleaning (Drop & Go Service) please see section 'Vehicle Equipment' / 'Extras'.

Despite high levels of quality control, vehicle problems can arise from time to time.
In the event of an accident, breakdown, technical difficulties or other such problems you are required to inform the rental company immediately and within no more than 24 hours (including for flat tyres). A nationwide network of contracted mechanics are available in such cases. In addition, Apollo has a free emergency phone service (phone: 0800 234 567) which is available 24 hours a day, every day of the week. All Apollo vehicles are also registered with the New Zealand Automobile Association. Small repairs or expenses for the upkeep of the vehicle up to NZ$ 100 can be carried out without prior communication with the rental company and will be reimbursed to you at vehicle drop-off time. For repairs that will cost more than NZ$ 100 you are required to inform the rental company before repairs take place in order to obtain their approval to proceed. Expenses will only be reimbursed upon presentation of a receipt.

Note: If you do not inform Apollo immediately about the need for a repair and if Apollo is not given the opportunity to help you find you a solution no reimbursement will be provided. If the renter seeks compensation for any vehicle problems after the vehicle has been returned without having informed the rental company during the rental period none will be provided.

No compensation whatsoever is provided in case of any defects or repairs of WiFi, travel devices, radio, flat screen, CD or DVD player, awning, cruise control, etc. Further no compensation will be provided in the following events:
- failure of air conditioning in temperatures over 36 degrees Celsius
- defects of electric or gas heaters in temperatures below 4 degrees Celsius
- freezing of water pumps in temperatures below 2 degrees Celsius

Important note: Although the vehicles are equipped with an awning for resale (partially - only New Zealand), the use of it is not possible and strictly prohibited.

Pets (dogs only) are allowed in the vehicles with prior and written notice for a fee of NZ$ 200. Service dogs are allowed without any costs. Smoking is not permitted in any of the vehicles or a cleaning & deodorising process will be necessary at a fee of up to NZ$ 300.

ApolloConnect is a custom-built app for guests travelling in Australia and New Zealand. The free app provides guests with all the necessary information needed to make their Apollo journey even better.
The app is designed to:
• Enhance guests’ holiday experience by providing ‘how-to videos’ prior to pick-up, so that they become familiar with their vehicle before arriving at the branch and prepare any questions they may have.
• Educate our guests on how to use the vehicle and safe driving practices.
• Provide Apollo contact details to extend their holiday, contact roadside assistance, email any other enquiries, and find answers to FAQ’s.
• Provide information on campgrounds while on the road and allow for campgrounds to be booked.
• Search and book great deals on attractions and activities.
• Find helpful travel information such as branch locations, nearby petrol stations, dumping stations, supermarkets, and ATMs.
Guests can download the app on Google Play or the App Store.

If you are planning to take the ferry between the North and South Island (in either direction) in the months between October and March you should make a reservation. If you hire an Apollo Euro Camper or Euro Deluxe, we recommend booking a ferry based on a 7.7m in length vehicle. The ferry crossing takes approx. 3 hours and is an enjoyable experience. You can find detailed information including on how to book it directly on the internet by visiting the Interislander website.

All information provided has been put together by us (Motorhome Bookers GmbH & Co. OHG) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Any additional conditions are included in the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We accept no responsibility for any differences that come to light between our list of conditions and those of the rental company.