+44 (0)20 7193 2873
Customer Service  +44 (0)20 7193 2873
Please note that it is not a free line

Our consultants would be pleased to answer any questions you may have personally at the following times:
Monday to Friday (GMT - UK time)
8:30am - 12:00pm & 1:00pm - 4:30pm

Privacy Policy

You are able to visit our website both anonymously and without incurring any charges. Visitors to the site are not required to pass on any personal details whatsoever. You are required to simply click on your country of residence when you first visit the website but your personal information is only needed if you decide to book with us. You will find information below as to how we seek to ensure your security, how we use your information and to whom we may pass on any such information.

Data Transfer

For all transactions involving personal details we use a secure SSL connection (Secure Socket Layer) to protect this information. This encryption technology ensures that your details cannot be viewed or intercepted by third parties during the transfer process, making it even safer than making a booking over the phone. 
 
Despite this, if you do not wish to transfer personal information or credit card details to us online you will not be forced to do so. You can pass these details on to us via the phone. 

Norton Certification

'Norton' is a recognised independent internet security certifier. They test to see if our website www.motorhomebookers.com is in fact the website that links you, the customer, directly to the company Motorhome Bookers Ltd as we promise, i.e. that no hidden third parties are involved. They also check whether the online connection with which you transfer your personal data to us is in fact secure. 
 
We have passed both of these tests and have therefore achieved Norton certification. 

Use of Personal Data

We require your personal details for the following: 
 
1) If you decide to book with us we draw on those details we require to ensure your booking is processed smoothly. 
2) Any time that you send us a message via our website we require an email address to which we can send you a reply. 
3) If you wish to subscribe to our free email newsletter we also require your email address. You can unsubscribe from the newsletter at any time. 
 
Any personal details we receive from you will only be passed on to supplier partners (motorhome rental companies, hotels, etc) where these are required as part of the booking. We never provide the details of our customers to third parties for any other reason and credit card details are never passed on to third parties at all. All required payments will only be actioned by the Motorhome Bookers consultant responsible for this. 
 
As part of the booking process you can decide whether you wish to receive any marketing information from us. This means you will not be contacted by us beyond the necessary communication required for the smooth processing of your booking or to answer your queries unless you authorise for us to do so. 

Data Capture

We hold your personal details only for as long as we need them to process your booking and in order to fulfill all legal requirements. 

This website uses Google Analytics (www.analytics.google.com) to collect visitor behavior data. This data is collected anonymously to be used for marketing and optimization purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.

Your Rights

You have the right to request a copy of the information (for a processing fee of £ 40) we hold about you and to correct any inaccuracies in your information. This must be done in writing. 

You can send mail to our head office address as follows:

Motorhome Bookers Ltd
1 Courtenay Park
Newton Abbot
Devon TQ12 2HD
UNITED KINGDOM 

Cookies

We use cookies, which are text files that may be placed on your computer's hard drive to enable your computer to access your preferred pages on our website more quickly. 
 
Cookies are recognisable to our server if you enter our website, therefore making it easier and faster for you to search on our site. They also enable us to determine which of our pages are viewed most often. 
 
You can adjust your internet browser to reject the transfer of cookies to your system without reducing your ability to access our entire website.