JUCY Rentals Australia

- Vehicle rental with unlimited kilometres
- Standard insurance with an excess of AU$ 3,000 per incident
- 10% GST
- Personal kits and kitchen equipment
- Free 24-hour roadside assistance

The interior of the vehicle is expected to be in a clean state at drop-off time, otherwise fees of up to AU$ 250 will be charged. The fuel tank and LP gas bottles must be returned full and the toilet (if available) and waste water tanks must be emptied prior to the return of the vehicle otherwise a further fee of AU$ 500 will be charged. Smoking is not permitted in any of the vehicles. Further fees will be charged if a cleaning & deodorising process is necessary.

This option needs to be booked in advance and is not available locally. Long-hire discounts do not apply. You can see the price for the option during the online quoting / booking process on our website.

In addition to the provisions included in the standard rental rates, this option includes:
- Stress Free Insurance supplement which reduces the excess to NIL for insured damages

21-30 days hire = 5%
31-40 days hire = 10%
41+ days hire = 15%

The long-hire discount applies to the daily rental rates but not to any extras such as the All Inclusive Option.

One rental day corresponds to one calendar day, regardless of what time you pick up or drop off your vehicle.

The flex rate that is available at the time of booking for the first rental day determines the daily rental rate for the entire rental period up to the 30th day. Every rental day from the 31st day on are counted as a new booking and the flex rate that applies for the 31st day will be used from then on etc.

To find out which flex rate is currently valid for the vehicle you are interested in, just start a price calculation for the desired rental duration and the lowest available price will be applied. The flex rate is calculated by the rental company on the basis of supply and demand and is adjusted every Sunday.

For changes to flex rate bookings the following applies:
The booking is calculated by using either the original flex rate or the flex rate at the time of the booking change, depending on which rate is higher. The following situations are classified as booking alterations:

- Change of pick-up or drop-off date
- Change of pick-up or drop-off location (depot)
- Change of vehicle category
- Name change

The cancellation fees apply as stated in Motorhome Bookers' booking conditions.
If the vehicle is collected later than the pick-up day booked, or returned earlier than booked no refunds will be provided. There are also no refunds provided if the booking is shortened within 14 days of the pick-up date.

- Transfers
- Petrol, LP gas
- Additional insurance options
- Additional driver fees
- Credit card fees for payments made locally (VISA/MasterCard 2%, American Express 4%)
- One-way fees of AU$ 150 (if applicable)
- Camping table and camping chairs
- GPS
- Any taxes and fees that apply to services payable locally
- Public Holiday surcharge

- Transfers
- Petrol, LP gas
- Credit card fees for payments made locally (VISA/MasterCard 2%, American Express 4%)
- Additional driver fees
- One-way fees of AU$ 150 (if applicable)
- Camping table and camping chairs
- GPS
- Any taxes and fees that apply to services payable locally
- Public Holiday surcharge

One-way rentals (= pick-up at location 'A' and drop-off at location 'B') between all Australian depots and in all vehicle categories are possible on request with your booking and for a fee of AU$ 150. A minimum rental period between 5 - 21 days applies for all one-way hires (subject to change without prior notice). For rentals of 21 or more days, the one-way fee will be waived.

The local GST is included in all prices you pay to us. For all amounts payable locally in AU$, the following sales taxes are charged on top of these amounts: 10% GST

We have sought to provide accurate information on taxes. However, we do not accept responsibility for any changes such as new additional fees charged by the rental company at pick-up time or local tax increases made by the local or federal Australian government.

The standard insurance with cover up to AU$ 2 million for damage to third parties and an excess of AU$ 3,000 per incident is included in the rental rates. This provides cover for damage to the rental vehicle or to third-party property. The renter and passengers are not insured for bodily damage to themselves as there is no passenger insurance provided by JUCY.

The renter's excess that comes with the standard insurance is AU$ 3,000 per incident for any property damage incurred by a third party or the rental vehicle, regardless of how the damage occurs or who causes it, which includes accidents that are not the fault of the renter.

Exceptions:
For a list of uninsured incidents please refer to 'Insurance Exclusions' below.

In Australia, third-party insurance is not compulsory. Therefore, in the event of an accident involving an uninsured driver or if a third party flees the scene of an accident the renter will be liable up to the level of the excess even if he/she is not at fault.

You can reduce or eliminate the excess as follows:
- You can book the All Inclusive Option with us in advance (not available locally) which includes the 'Stress Free' insurance supplement with NIL excess
- You can select the following excess reduction insurance options with JUCY locally:

The respective excess is payable for any damage* to the rental vehicle, to third party property, in the event of theft, fire, break-ins, vandalism as well as loss of revenue incurred by JUCY if the vehicle cannot be rented out due to necessary repairs.
*Tyre damage or damage to the windscreen will need to be paid by the renter in full unless the 'Stress Free' insurance supplement or the All Inclusive option has been purchased.

There is no insurance cover whatsover if the vehicle is wilfully damaged, damaged due to negligence on the part of the rental party or due to illegal activities or forbidden activities as per the rental agreement. Please refer to the section 'Insurance Exclusions' below for further details.

With the standard insurance, the deposit (which covers the amount of the excess - depending on which insurance option you opt for) is deducted from a credit card (Visa, Mastercard, American Express are accepted) at pick-up time. Pre-paid credit cards, travellers cheques or cash will not be accepted.

The credit card holder must be present to sign for this and he/she is responsible for any damage to the rental vehicle. The deposit can also only be provided by the renter and not split several ways between members of the travelling party.

With the standard insurance, the deposit (see above) will be deducted from your credit card and a fee of 2% will be charged on top of the deposit amount if you use a Visa or Mastercard. With American Express, a fee of 4% will apply. These fees are non-refundable.

If you book the 'Stress Free' cover locally or the All Inclusive option in advance, all that is required is an imprint of the credit card.

NOTE:
Please ensure that you have sufficient funds on your credit card before departure.

If the vehicle is returned without damage or third party incident the full amount of the deposit will be reimbursed. The refund can take up to 5 or more working days. Any changes in foreign exchange rates or fees are borne by the renter. All credit card deductions are made in Australian Dollars. Neither the rental company nor the tour operator is responsible for any differences that occur between the cost of a deducted deposit and the reimbursement which result from foreign exchange fluctuations or external fees.

The deposit will be reimbursed in full as long as the vehicle is returned in the same condition in which it was collected and with full petrol/diesel and gas tanks. The rental company reserves the right to charge a cleaning fee if the interior of the vehicle is excessively dirty at drop-off. The toilet and waste water tanks must be completely empty, otherwise a further fee of up to AU$ 500 will be charged. Please refer to the section 'Miscellaneous' / 'Post-hire Cleaning' for further details.

In the event of damage to the rented vehicle or to third party property a new deposit will be taken in order to cover any further incidents or damage.

The excess is always banked in the first instance regardless of who is at fault and is owed to the rental company by the renter even if the damage was not caused by you and is refunded as soon as the rental company receives a payment from a third party. This can of course take some time.

In Australia third party liabitily insurance is not compulsory. If you have an accident with an uninsured driver or the other person flees the scene of the accident you will be liable for the sum of the excess. The excess applicable for the insurance options mentioned above apply to each individual incident and not on a per-rental basis. If a second accident occurs, a further deposit of the same total will be payable.

All insurance cover is null and void if the terms of the JUCY Australia rental agreement are breached. Any damage that is caused when the renter acts outside of the rental company conditions is not covered by the insurance. Any damage resulting from a violation of traffic regulations is also not covered by insurance.

Any damage caused by the vehicle rolling over (single vehicle accident) or water and/or saltwater related damage where the renter is at fault is not covered by the insurance. The insurance does not cover damage in case of vehicle submersion, the vehicle being stranded in water, or resulting from driving on causeways or beach driving.
A vehicle rollover is deemed to have occurred where damage to the vehicle results from the vehicle rolling or tipping to such a degree that any or all tyres lose normal contact with the road surface.

Any personal property that is damaged or stolen during an accident, vandalism or a theft is not insured. Private insurance should be purchased in your home country to cover any such issues. In order to avoid theft of personal items from the vehicle it is advised not to leave any valuables in the vehicle.

In the cases listed below the renter is fully liable for damage to the rental vehicle and third-party property, i.e. no insurance cover whatsoever is provided:
- vehicle submersion or the vehicle being stranded in a water area
- saltwater-related damage
- damage resulting from creek or river crossings, driving on causeways or beach driving
- Activities that breach the rental agreement conditions or are against the law, e.g. driving under the influence of drugs or alcohol or dangerous driving (especially with regard to trailers and camping appendages). Here, the renter is liable for the full amount of damage caused either to the rented vehicle or to the property of a third party involved.
- Damage caused by the use of the wrong fuel or if water or oil, etc. are not topped up to minimum required levels (causing overheating, frost damage, etc) or where warning signals in the vehicle are ignored
- Damage caused by the vehicle rolling over
- Damage caused by snow chains attached in the wrong way
- Costs that arise for towing and recovery of vehicles that have been stranded or submerged as a result of the driver's negligence
- Repairs and towing costs that are incurred because of driving on restricted roads or in forbidden areas
- Costs for vehicle keys that have either been lost or locked in the vehicle
- If anyone who is not registered in the rental agreement drives the vehicle

The following damages are payable by the renter separate to the insurance unless you purchase the All Inclusive option in advance or the 'Stress Free' cover locally (see tabel above):
- Glass damage including windscreen, headlights, other glass
- Damage to tyres or wheels
- Damage to the overhead and underbody of the vehicle

Whilst we appreciate accidents may occur, there are also clearly cases of driver negligence where any insurance coverage is voided. This would include incidents where the driver is found to be in breach of the law in terms of speed, alcohol, drugs, or is found by the police or investigating authority to have been driving in a dangerous or negligent manner. In all such instances, JUCY reserves the right to pursue full recovery from the renter.

All credit card payments that you make locally at the rental company depot are made in Australian Dollars.

All payments made by credit card - e.g. if you purchase any optional extras at pick-up time, will incur the following surcharges:
- Visa/Mastercard: 2%
- American Express: 4%
These fees are non-refundable and also apply on top of the deposit.

Neither the rental company nor the tour operator is liable to pay any cost differences that occur between the cost of the deducted deposit and the reimbursement as a result of foreign exchange fluctuations or external fees.

Where speeding tickets and parking fines and/or accidents (e.g. that have not been mentioned to the rental company) come to light the rental company reserves the right to invoice the customer for these costs in arrears as well as a processing fee of AU$ 75 or charge their credit card.

The insurance options offered by the rental company do not include luggage insurance, nor do they include cover for any damage to the driver or passengers. It is therefore recommended that you obtain travel insurance that covers accidents, sickness and loss of luggage prior to departure.

It is compulsory to have a valid national driver licence in order to be allowed to drive in Australia. If your national licence is not in English, an international driver licence or a certified translation of your national driver licence will also be required along with your national licence. No exceptions!

The minimum age for the renter and other registered drivers is 18 years.

Additional drivers can be registered at pick-up time for an extra charge of AU$ 2 per driver and day (max. AU$ 50). Anyone wishing to drive the motorhome must have their details entered in the rental agreement.

Before you can collect your vehicle you are required to present a valid driver licence, credit card, your passport as well as the Motorhome Bookers voucher at the depot.

Please note carefully the maximum number of passengers allowed per vehicle as per the details provided when you click on the picture of your vehicle and view the vehicle specifications on our website.

-5 days (also for one-way rentals if not mentioned below)
-7 days for one-way rentals into Adelaide with pick-up between 01 May 18 and 30 Sep 18
-7 days for all rentals with pick-up between 20 Dec 18 and 11 Jan 19
-14 days for one-way rentals into Cairns with pick-up between 01 May 18 and 19 Dec 18
Minimum hire periods (for new bookings only) can change at any time.

Vehicle equipment is included with all campervans:
LP gas bottle
Kitchen equipment: cooking utensils, pots, pans, cups, cutlery etc.
Living equipment: pillows, sheets, duvet (doona) or sleeping bag, towel

The following extras that are not included in the base rental rate can be rented at the depot at pick-up time (pending availability). It is recommended that you reserve these items in advance:
- Camping Table: AU$ 25 per rental
- Camping Chairs: AU$ 8 per chair (max. 4 chairs)
- GPS: AU$ 10 per day (max. AU$ 200)
- Snow chains: AU$ 40 (have to be attached by the renter himself in case of heavily snow-covered roads)
- Baby/booster seat: AU$ 40
- Roof rack: AU$ 40 (only available for the Crib)
- DVD-Player: free of charge but on request only

Portable toilets in the Condo are free of charge (but on request only).
The LP gas bottle is full at pick-up and needs to be returned full as well, otherwise fees apply.

Baby and booster seats are compulsory in Australia for children up to 7 years of age. According to Australian law, baby and booster seats have to be fitted in the rear of the vehicle and are not allowed on the front seats.

Baby and booster seats can only be installed in the vehicle type Condo.

Baby and booster seats are bookable for a fee of AU$ 40 per rental. Therefore please let us know the age and weight of your child during the booking. Baby seats are suitable only for babies over 6 months.

All vehicles are permitted only for use on sealed/bitumen public roads and driveways/access ways (e.g. to camping grounds). There is no insurance cover if you drive on unsealed terrain and you will be liable for any damage incurred.

One-way rentals (= pick-up at location 'A' and drop-off at location 'B') between all Australian depots and in all vehicle categories are possible on request with your booking and for a fee of AU$ 150. For rentals of 21 or more days, the one-way fee will be waived.

Cairns, Brisbane, Gold Coast (Coolangatta), Sydney, Melbourne, Adelaide.

Please see 'Rental Depots' section for detailed address and location of each depot.

All branches (except for Adelaide and Cairns) are open year round from Monday to Sunday, except for 25 Dec.

A surcharge of AU$ 100 will apply to all rentals picking up or dropping off on Easter Monday (02 Apr), ANZAC Day (25 Apr), Boxing Day (26 Dec), New Year's Day (01 Jan), Australia Day (26 Jan).

The opening hours are as follows:
Monday - Friday from 0800 - 1700hrs (Melbourne and Cairns from 0900 - 1600hrs)
Saturday from 0900 - 1600hrs (Melbourne and Cairns from 0900 - 1400hrs; Sydney and Brisbane 0800 - 1600hrs)
Sunday from 0900 - 1600hrs (Melbourne and Cairns from 0900 - 1400hrs)
Cairns is CLOSED on Sundays between 25 Dec and 31 Mar, on Boxing Day (26 Dec), on New Year's Day (01 Jan) and on Australia Day (26 Jan).
Gold Coast (Coolangatta) is CLOSED on Boxing Day (26 Dec), on New Year's Day (01 Jan) and on Australia Day (26 Jan).
Adelaide is CLOSED on Sundays year round, on Boxing Day (26 Dec), on New Year's Day (01 Jan) and on Australia Day (26 Jan).

You can pick up your vehicle at the booked depot at any time during the opening hours, but no later than 1400hrs on weekdays and no later than 1330hrs on Saturdays and Sundays.

A surcharge of AU$ 100 will apply to all rentals picking up or dropping off on Easter Monday (02 Apr), ANZAC Day (25 Apr), Boxing Day (26 Dec), New Year's Day (01 Jan), Australia Day (26 Jan).

You can only drop off your rental vehicle at the booked depot during opening hours, but no later than 1400hrs on weekdays and no later than 1330hrs on Saturdays and Sundays.

NOTE:
If your return flight is at midday or earlier we recommend that you drop off your motorhome at the depot on the day before your flight and spend the night in a hotel (or similar).

If the vehicle is returned earlier than agreed no refund will be provided.
If it is not returned to the agreed depot, at the agreed time the rental company will charge appropriate fees.
You can only extend the hire with prior approval from the rental company at the standard rates. This rate is normally higher than the Motorhome Bookers rate and is payable immediately locally by credit card (via phone or at a JUCY rental depot), not at drop-off time.

If the vehicle is returned later than the agreed drop-off date without JUCY being made aware of the extension, the renter will be charged at a higher rate for those days (double the daily rate and if the depot is not the agreed drop-off location further transportation fees will be charged). You can also only change the drop-off depot with prior approval from the rental company. Otherwise, one-way fees as well as additional surcharges of at least AU$ 500 will apply.

If the vehicle is returned in a damaged or unclean state, if the toilet or waste water tanks are not emptied or the gas, petrol or diesel tank is not full JUCY will charge fees accordingly as well as processing fees. Please refer to the section 'Miscellaneous' / 'Post-hire Cleaning'.

Transfers are provided in Sydney, Brisbane and Cairns between the airport and depot if booked in advance with your motorhome booking. You can view prices and select the required transfer(s) during the online booking process.
On your arrival at the international terminal please call the hotline 1800 150 850 to arrange your transfer from the following pick-up points:

Sydney:
International arrivals: Shuttle Bus Area Bay 34
Domestic arrivals: Pick-up at the shuttle bus waiting area called the "Horseshoe" between terminal 2 and 3

Brisbane:
International arrivals: Coach Departure Area Bay 3 & 4
Domestic arrivals: Green Zone, C1 or C2

Cairns: Your transfer will be provided by the company Cairns Taxis which is located directly outside the terminal. Please advise the driver that you prebooked the transfer through JUCY.

Gold Coast: After luggage collection please phone on 1800 150 850 and a JUCY Shuttle bus will collect you and will provide the transfer.

Adelaide: After luggage collection please phone on 1800 150 850 and an Andrew´s Airport Parking Shuttle bus will collect you for a fee of AU$ 20, payable locally, and will provide the transfer to the JUCY depot.

The rental company will make every effort to ensure that the booked vehicle model is provided. However, it reserves the right, if due to unforeseen circumstances it has to provide either a vehicle of the same or a higher value without upgrade costs if the model booked is not availble for any reason. Any additional costs such as higher petrol costs or ferry crossings costs, etc will not be refunded. This does not enable the renter to cancel his/her booking and there is no ground for reimbursement. Even though all vehicles have similar equipment and designs small differences in vehicle design may exist. All measurements and size indications are approximate values and are based on the information provided to us by the rental company. We can not accept responsibility for any mistakes or human error in the provision of these details. This information on our website can be changed at any time without prior notice.

The rental company reserves the right to charge a fee of up to AU$ 250 if the interior of any returned vehicle is extremely dirty. Toilets and waste water tanks (if the vehicle is equipped with these) must be completely emptied, petrol or diesel tanks as well as LP gas bottles must be full, otherwise a further fee of AU$ 500 will be charged.

In the event of an accident, breakdown, technical difficulties or if other problems occur you are required to inform the rental company immediately and within no more than 24 hours. A nationwide network of contracted mechanics are available in such cases. In addition, JUCY has a 24-hour toll-free phone service which is available every day of the week. Small repairs or expenses required for the upkeep of the vehicle up to AU$ 75 can be carried out without prior communication with the rental company and will be reimbursed to you at vehicle drop-off time. For repairs that will cost more than AU$ 75 you are required to notify the rental company before repairs take place in order to obtain their approval to proceed. Repairs can only be reimbursed upon presentation of a receipt.

Note: If you do not inform JUCY immediately about the need for a repair and if JUCY is not given the opportunity to help you find you a solution no reimbursement or compensation can be provided.

Pets or animals are not allowed in the rental vehicles.
Smoking is not permitted in any of the vehicles. Failure to adhere to these rules will result in cleaning fees of up to AU$ 250.

All information provided has been compiled by us (Motorhome Bookers Ltd) in as much detail as possible and on the basis of the information made available to us. This information has been taken from the rental company's conditions which they have provided to us. Additional conditions form a component of the rental agreement which is entered into by yourself and the rental company. You will receive the complete list of rental conditions with your rental agreement, which you sign when you collect your vehicle. We accept no responsibility for any differences that may come to light between our list of conditions and those of the rental company.